- Material & Durable: 3 Piece rattan sofa and chaise lounge set are made of high-quality steel frame and PE wicker. The material is rust-resistant and heavy-duty. PE wicker will last longer than normal wicker and is all weatherproof. 5mm thick tempered glass is solid and safe. Seat cushions are made of 25D sponge, and polyester fabrics, and back cushions are made of PP cotton and polyester fabrics. The set is perfect
- Variety & Practical: The mix of brown wicker furniture will be suitable for any decor. The set can be used as a chat set or lounge sofa by the poolside. It can be arranged in various ways to accommodate your outdoor or indoor space. The seat cushion is easy to clean and replace since zipper cover.
- Installation & Measurements: The wicker set is not hard to put together if you can follow our clear manual. Size of lounge sofa: 46.4"X23.6"X25.6"(LXWXH), Size of loveseat: 46.4"X23.6"X25.6"(LXWXH) Size of coffee table: 35.2"X17.9"X13.7"(LXWXH), Size of seat cushion: 45.6"X22.0"X2.0"(LXWXThickness), Size of back cushion: 23.6"X15.3"(LXW)
- Package & Shipping: There is only 1 box. All necessary parts are also included. The warehouse of wicker outdoor furniture is in America. UPS will take the package to your home door in 3-6 Business days.
- Customer service & Guarantee: With our clear manual, it's easy to assemble. If there are any questions plz feel free to contact us, our experienced customer service team will respond in 24 hours. We packed the set as well as we can, if there is any part missing or damaged during shipping, please contact us first and offer us pictures of the damaged part, and we will solve the problem the way you want(replacement at no charge or discount).
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping on orders over $60 to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
Shipping:
• Cost: Free shipping on orders over $60.
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1.Furniture Delivery
Due to the special customization required for large furniture items, the estimated shipping time is 4-6 weeks. For smaller furniture pieces, the estimated delivery time is between 2-4 weeks. We offer free shipping on all orders. If you have any questions about our shipping times, please contact us at mail to: [email protected]
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