- 4-Tier Step & Gentle Slope Design: The foldable pet stairs adopt a 4-tier step and gentle slope design, which can not only help pets reach higher places easily and avoid getting injured, but also be helpful for the little, old, weak, arthritic, or recovering pets, or pets with mobility issues.
- Raised Side Rails & Stable Structure: The dog steps come with built-in raised side rails, which can keep your pet secure while climbing up and down. Moreover, in contrast to normal pet stairs, our upgraded pet stairs are designed with an additional supporting frame, ensuring great stability and a large loading capacity of 150 lbs.
- Easy Storage & Transportation: The pet ramp ladder only weighs 5.5 lbs and requires no assembly. Moreover, it can also be folded into a compact size for space-saving storage and easy transportation. You can store it in the trunk of your car, under the sofa, or closet, or lean against the wall.
- Non-Slip Design & Durable Material: Each step is designed with a soft felt pad to protect your pet's paws and prevent slippage. And the bottom also features non-slip footpads. In addition, the stairs are made of premium PP material that is safe, durable, and pet-friendly, ensuring long service life.
- Indoor & Outdoor Application: With the wide step and appropriate spacing height of 5" the folding pet stairs are the perfect helper for bedrooms, living rooms, windowsills, and outdoor activities. And it is suitable for different kinds of small and medium-sized pets, such as puppies, rabbits, cats, short-legged dogs, and more.
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping on orders over $60 to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
Shipping:
• Cost: Free shipping on orders over $60.
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1.Furniture Delivery
Due to the special customization required for large furniture items, the estimated shipping time is 4-6 weeks. For smaller furniture pieces, the estimated delivery time is between 2-4 weeks. We offer free shipping on all orders. If you have any questions about our shipping times, please contact us at mail to: [email protected]
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